We traveled from the US and arrived very early in the morning, Fleur was there to meet us and take us our hotel and returned the next morning for our Auckland tour. I was traveling with my 82 year old mother and Fleur was excellent her. She took us to all the places our time would allow and stopped when my mother need to stretch and even took us to her favorite coffee stop. Fleur had some spots in mind but was totally open to take us where we wanted to go. You must see the black sand beach, its worth the trip. Fleur and Ian even picked us up the next day to take us to our cruise ship. They are the best!