Ian picked us up at the Auckland airport from our very early morning flight. From the very beginning he was welcoming and willing to do the little extras to make us feel comfortable after the long flight. We wanted to see the Auckland area but also get out and walk around so that we could adjust to the time change from the USA. Ian put together a perfect itinerary that drove us through beautiful countryside but also let us get out and see the beaches and parks and views of the city. We stopped at a cute place for lunch and he helped us with the customs on how to split dining bills (which came in handy again and again on our trip) and how tipping was not customary in restaurants. He was so open and informative about New Zealand and the changes he has seen. He answered all our questions no matter how unusual the subject. Ian was a very safe driver as reinforced during the rainstorm we encountered. I would highly recommend Ian and Twin Harbours Tours.