My wife Liz and I arrived at Auckland tired after our three flights from Bermuda on my birthday in January,but we were soon cheered up when waiting for us at arrivals was Ian Bourgeois, the owner of Twin Harbours Tours and Transfers. With a big smile and friendly welcome he ushered us to his large white limo and we were off to our hotel in the city. No more stress as we sat back and listened to Ian tell us all about the city he loves. Immediately we felt that we had known him for years yet we had only discovered his website a few days before leaving home whilst googling for daytours from Auckland. We were attracted by his offer of a four hour tour of city, east coast and west coast with personal service and airport pickup. The price was fair and better value than the bus tours. So the next day Ian collected us from our hotel and gave us a lovely drive around Auckland and the beautiful New Zealand countryside. I insisted on seeing Piha beach and the Lion Rock -no problem. Ian took us wherever we wanted and told us so much about the area. What a great ambassador. The four hour trip became six hours in no time and we were delivered back to our hotel relaxed and happy. For us this was the perfect start to our vacation. Thank you Ian.